Empeon Hub (Online Paystub) Instructions
Empeon is pleased to provide employees with an enhanced Employee Self-Service (ESS) portal to review their employment profile, paystubs and tax documents at their convenience. This online resource is easy to use and it supports access from both PC’s and smart devices. Review the information below for steps
on how to register and review the ESS Hub when needed.
Please Note: Recommended browsers to access the ESS Hub are Google Chrome and Mozilla Firefox. Internet Explorer is not supported.
After providing your email to you HR or Payroll department, they will send you an email invitation to register your ESS Hub. The email will come from notifications@em.empeon.com and look like the email below. Click the blue button that says “Register Account” to begin setting up your account.
You will then be taken to a secure web page where you will first need to verify your identity by keying in your social security number. You will then be prompted to confirm your email, set up your password and confirm both your first and last name.
Once registered, you will be sent another email in order to verify your email and finalize the creation of your ESS account. Check your inbox for an email with the subject line: Email Address Confirmation. The email will come from notifications@em.empeon.com and look like the email below. Click the blue button that says “Confirm” to go on to the Sign-In screen.
Once the email is confirmed, click “Go To Sign In” and login using the email and password you created. The website/URL for the ESS Hub is https://hub.empeon.com. If you ever forget your password, click the “I forgot my password” link to reset it.
When you first login to Empeon Hub; you will be taken to the home screen. Here you can review your profile and download your latest stubs. To access more pay information, click the “Paystubs” tab from
the left-hand menu to review pay stubs from previous check dates.
Depending on your employer’s setup with Empeon; there may be additional features available for you to do things like request changes to your employment info, setup direct deposit, or request time off. Confirm with your Payroll or HR department if these features are available to you. For more information on how to interact with the ESS Hub, please reference Empeon’s article for ESS Hub Primary Features.
Troubleshooting Tips
Review tips below for technical challenges you may encounter and how you can address. For additional assistance contact your Payroll or HR department.
- Registration and access to Empeon ESS needs to be done through Chrome or Firefox. If Internet Explorer/Edge is your default browser; when registering right-click and copy the “Register Account” link and paste it into Chrome or Firefox. Be sure to complete your entire registration in Google Chrome or Mozilla Firefox.
- When accessing the ESS Hub from a smart device, the link to download a paystub may be hidden. To address, tap the Gross/Summary card for the needed pay stub and a "download" link will appear.
- Registration/confirmation emails are sometimes delayed or blocked as spam. If trying to register using your work email request for your IT to whitelist mail from notifications@em.empeon.com. Emails sometimes go to the “Promotions” section of Gmail or spam/promotions of other email services.
- For any challenges registering or accessing with a smart device; utilize a PC to access instead.
- Your latest paystub is only available for review in Empeon ESS when the current date is the same day or after your paystub's check date.
- The clock on the PC or device from which you are trying to access Empeon ESS must match the actual current time. If it does not match, the site will not load after login.
- For any other issues where the site fails to load after login; go to your browser’s settings and clear its cache for at least the last 7 days.